I would be very interested in hearing from anyone with similar experiences with pass-guaranteed.com refund policy, please use the contact us page and share your frustrations.
On March 10th, 2008 I purchased exam questions for Microsoft exams 70-292 and 70-296. These two exams are needed to upgrade my MCSE 2000 certification to MCSE 2003. I have purchased exams before mainly because of the pass-guaranteed.com refund policy. I was expecting to receive the same quality I had come to expect from my past purchases at pass-guaranteed, but unfortunately I was quite disappointed after installing the exam engine. Despite the horrible quality graphics, the typos in every questions, all True/False questions being True, and other questions that were just wrong in the testing engine I decided to give it a go and continue to study using pass-guaranteed.com's testing engine. On March 31st, 2008 I failed both exams...the first certification exams I have ever failed.
Obviously I was frustrated at failing the exams, but I knew I could take them again, and I also knew I could get my money back from pass-guaranteed because of the pass-guaranteed refund policy. Or so I thought! I sent an email on April 3rd, 2008 to techsupport@pass-guaranteed.com asking for a refund based on the quality of the pass-guaranteed.com testing engine and the fact I failed the two exams. I also provided them with a scanned copy of the failed exam printout from the Prometric testing center. Here is the link to the Pass-Guaranteed.com 100% Money-Back Guarantee so you can see for yourself, and you can see why I had no doubt I would receive a refund. On Saturday April 5th, 2008 I received a response from Michael S. at pass-guaranteed.com stating I would not be receiving a refund because they "...have had great feedback with regards to the 70-292 and 70-296". What?!?!?! I went back and looked at the pass-guaranteed.com refund policy again just to make sure I wasn't missing anything. I couldn't find anywhere on their guarantee page that stated the customer will receive a refund except if we have great feedback about the exam they are requesting a refund for. Here is the extent of the refund qualification..."If any registered customer fails the exam once within 180 Days after your order purchase date, you will get a full refund for the total purchase price." Oh and these too... 1) Pass Guaranteed has the right to ask you to fax or mail the transcript if we think necessary. 2) Your 100% Money Back Guarantee applies to our Practice Exam Test Questions only, and not any of the Online Course Tutorials, Study Guides or Lab Scenarios.
Here is the string of emails of this pass-guaranteed.com ripoff:
From:
techsupport@pass-guaranteed.com [mailto:techsupport@pass-guaranteed.com]
Sent: Saturday, April 05, 2008 11:17 PM
To: me
Subject: Re: Please refund
Dear Don,
Once again you state we are scammers. I don't know why you are stating this but
if we do see any false statements, I can assure you that we will be in touch.
Regards,
Michael. S
-----Original Message-----
From: me
Sent: Saturday, April 5, 2008 8:34pm
To: techsupport@pass-guaranteed.com
Subject: Re: Please refund
Nothing false will be posted, but you will surely be able tell it is from me.
Gotta love free speech and the Internet, I thoroughly enjoy keeping businesses
from scamming potential customers.
Don
Sent from my Sprint BlackBerry
-----Original Message-----
From: techsupport@pass-guaranteed.com
Date: Sat, 5 Apr 2008 20:03:33
To:me
Subject: Re: Please refund
Dear Don,
If we see any false comments about our company that you have posted, and we will
know it is you. You can expect us to be in contact with you.
Regards,
Michael. S
-----Original Message-----
From: me
Sent: Thursday, April 3, 2008 4:54pm
To: techsupport@pass-guaranteed.com
Subject: Re: Please refund
Nice. Testking here I come along with everyone I can tell. By the way, I'm great
at search engine optimization. Look for me talking about you guys on Google.
Don
Sent from my Sprint BlackBerry
-----Original Message-----
From: techsupport@pass-guaranteed.com
Date: Thu, 3 Apr 2008 16:44:03
To: me
Subject: RE: Please refund
Dear Don,
We have had nothing but great success with regards to the 70-292 and 70-296
practice exams. Please reply back to this email with where you state there are
issue's and we will have our authors look into this. We are not refunding this
order because we have had great feedback with regards to the 70-292 and 70-296.
Regards,
Michael. S
-----Original Message-----
From: me
Sent: Thursday, April 3, 2008 1:53am
To: techsupport@pass-guaranteed.com
Subject: Please refund
I sent a message via the website yesterday but didn’t get a response so I’m
following up again. Attached is the scan of the two failed exams I took on the
31st. I was very disappointed in the quality if the testing engine and
questions as part of the 70-292 and 70-296 products you sell. I have used
pass-guaranteed in the past and had great success and was impressed with the
quality, but not this time. There was a typo in almost every question, most of
the graphics were unreadable, all True/False questions were True???, and some
questions were just wrong. Please advise when I can expect my refund.
PayPal transaction ID: 4VR44828E2166530M
Thank you
Don B.
Regards,
Pass-Guaranteed Support
Michael S.
Regards,
Pass-Guaranteed Support
Michael S.
Regards,
Pass-Guaranteed Support
Michael S.
I was on vacation during some of my responses and couldn't wait to get back and put this page together. I will be satisfied if I convince at least one person not to purchase any certification exam questions from pass-guaranteed. Before sitting down to write this I contacted PayPal to see if maybe they would hold pass-guaranteed responsible for their 100% Money-Back Guarantee scam. Unfortunately after filing a claim I received an automated response from PayPal saying their claims process only applies to shipment of goods. But it does state that the claim has been noted in the profile of the PayPal user you reported. Nice! So if you find this page after you have been scammed by pass-guaranteed.com and you purchased their product with PayPal, please please please file a claim with PayPal. Maybe we can at least make it more difficult for pass-guaranteed to process payments.
In my research of pass-guaranteed.com I came across an interesting link, apparently I'm not the only one who has experienced the pass-guaranteed.com refund policy scam. I was also trying to gather information about the company behind pass-guaranteed.com, Global Certification Courseware Ltd. Guess what, they don't have a real physical address! Well maybe they do, but it isn't listed anywhere on the internet. According to their website the corporate headquarters is located at Suite 18 Shearway Business Park Folkstone · Kent CT19 4RH · UK. But that appears to actually be a management company of some sort, because there are multiple business listed at the same exact address. You can do a quick Google search using that address and see what I'm talking about. The development they say is their headquarters belongs to Glenmore Investments. I wonder if Glenmore Investments knows they are leasing space to a company which represents another company which is ripping off customers in the US?
I'll close with this graphic taken from the 70-292 testing engine created by Pass-Guaranteed.com. I'm really supposed to gather useful information from this graphic??? The graphic is barely legible as a whole, but the best part is the item I really need to see is covered up with the overlay of "Pass-Guaranteed.com" in big bold lettering.
Buyer beware!!!
Update May 1st 2008
Well I got my money back! Finally!!! Thank you RipOffReport.com. But since I had to go to so much trouble to get it back I told pass-guaranteed.com I'm not taking this page down until I receive an apology for trying to rip me off. I don't think I'm going to get one, and to top it off, they think I'm one of their competitors. Gotta love it. Apparently they are going to try to smear my name on the Internet somehow. Not sure what they are going to make up but it should be interesting. To think, this could have been a non-issue, if they had just refunded my money when I asked. Oh yeah, I forgot, they are claiming they never received the scanned copy of the failed exams! I sent an email which referenced the attachment and I submitted the form on their contact us page which allows uploading attachments...mysteriously they never got either attachment, but they did get the emails! Ha, ha! I'm not an idiot. Here is the latest exchange of emails, some of which are from their "President" Gary Margrave.
From:
techsupport@pass-guaranteed.com [mailto:techsupport@pass-guaranteed.com]
Sent: Thursday, May 01, 2008 10:59 AM
To: Me
Subject: Re: Please refund
Hi
Don,
We will be only telling the truth. Got to love the freedom of speach on the
internet. We are in the process of setting up a website for vendor bewares with
your failed transcripts with your first and last name.
Regards,
Gary
-----Original Message-----
From: Me
Sent: Thursday, May 1, 2008 1:50pm
To: techsupport@pass-guaranteed.com
Subject: Re: Please refund
If that is what you feel you need to do then so be it. You have my full name and you know I live in California, it is not hard to figure out who I really work for after searching on Google. If you do any research you will see I do not work any of your competitors. I said, Testking here I come, because I am now using their tests for practice before attempting the two MS exams I failed using tests from pass-guaranteed.com.
The only thing you can spread around the Internet about me will be false accusations, so have fun making things up.
Don
On Thu, May 1, 2008 at 10:43 AM, <techsupport@pass-guaranteed.com> wrote:
Dear Don,
It seems that you are affliated with some other vendor, you stated in this
email: Nice. "Testking here I come along with everyone I can tell. By the way,
I'm great at search engine optimization. Look for me talking about you guys on
Google". We are not Testking, you are clearly affliated with some other vendor
trying to bad mouth our name and I can assure you that your name will be also
spread around the internet.
Regards,
Gary
From:
techsupport@pass-guaranteed.com [mailto:techsupport@pass-guaranteed.com]
Sent: Thursday, May 01, 2008 11:01 AM
To: Me
Subject: Re: Please refund
Hi Don,
From now on our attorney will be handling this issue with false accusations that
were made about our company and the sabotage your brought forth with regards to
Pass-Guaranteed.com
Regards,
Michael. S
-----Original Message-----
From: Me
Sent: Wednesday, April 30, 2008 5:19pm
To: techsupport@pass-guaranteed.com
Subject: Re: Please refund
Gary,
This was not a misunderstanding! I understood very clearly, Michael stated "We are not refunding this order because we have had great feedback with regards to the 70-292 and 70-296." I could not be much clearer than "Attached is the scan of the two failed exams I took on the 31st." How can there have been a misunderstanding? If in fact the attachment was not received, why wasn't I asked for it!?!? I never stated I wanted a refund because of the errors in the practice exams. I stated I wanted a refund. I went on to explain inadequices in the practice exams. The reason for the refund was based on your 100% money back guarantee.
The possibilities of both the contact us form and a normal email stripping a pdf attachment are so rare it is almost laughable that you are claiming such a thing happened. It's a pdf attachment! I have never seen a spam filter catch a pdf attachment...ever.
Maybe I did try too much by taking two exams in one day, but that is neither here nor there.
I am glad I got my money back, but the fact remains pass-guaranteed.com is now just trying to cover their ass. Just admit you guys were trying to scam a customer, got caught, apologize, and I'll be happy. I will not remove www.bahamfamily.com/pass-guaranteed-com.htm until pass-guaranteed.com takes full responsibility for this matter and stops trying to pass this off as a misunderstanding. (Search Google for "pass-guaranteed refund").
Oh and yes I'm a competitor posing as a regular customer...right, like I would use my personal domain email if that were the case.
Don
On Wed, Apr 30, 2008 at 1:37 PM, <techsupport@pass-guaranteed.com> wrote:
Hi Don,
I have reviewed the email exchange, it's in this email. Where it states "We are
not refunding this order because we have had great feedback with regards to the
70-292 and 70-296." - This is because you stated that there were issue's with
our product but you did not state where the issue's occured. Michael was under
the impression that you stated you wanted a refund because there were errors on
the 70-292 and 70-296 in which you have not pointed out, you just stated. So, in
return, we stated that we are not refunding your purchase based on errors that
you stated were with the 70-292 and 70-296 practice exams.
We have had great success with regards to the 70-292 and 70-296 exams, but I
think you crammed to much information to write two exams on the same day. This
is the first I heard of any customer writing two exams on the same day. With
regards to receiving your transcripts, there could of been many problems with
this. Email is not guaranteed and by filling out the form and attaching the
attachements, our server could of easily tag the attachements as spam and filter
this out. We have had problems in the past with our form and there were resolved
but I can assure you that we did not receive any transcripts. We were doing
maintance on our server in April so this could also be another possibility. You
did state you attached the transcripts but we did not receive any transcripts. I
hope you are not another vendor trying to bad mouth our name?
I am trying to make this right because I do not want to give you the impression
that we scam our customer's. We have been in business for sometime now and you
made a report that was just a misunderstanding between you and Michael. I would
like to apologize for the inconvience this has caused you and I hope we can
further our business with each other in the future. Once again, I would like to
offer you two free practice exams of your choice. You are the first customer
where we have encountered such an issue with and I hope this is the last. As you
can see, you are the first to report such an issue with
ripoffreport.com. There is another issue in which we
where not even aware of about the 70-290 study guide in which the text was meant
for the 70-290 lab in which we have corrected on the 70-290 study guide page.
Please reply back to this email with two free practice exams of your choice for
the inconvience.
Thank you.
Regards,
Gary
-----Original Message-----
From: Me
Sent:
Wednesday, April 30, 2008 3:20pm
To:
techsupport@pass-guaranteed.com
Subject: Re: Please refund
Gary,
I realize you have to play a game of CYA, but you are false in your statement that pass-guaranteed did not receive copies of my failed transcripts until yesterday. On April 1st I used the Contact Us form on pass-guaranteed.com to send a message requesting a refund and included the pdf of my failed trainscripts. On April 2nd I used regular email to send the same message again with my failed transcripts attached. The nice thing about using Google Apps to host my email is the nice conversation format emails are stored in. So as I'm typing this email I can see my first email sent on the 2nd, and it has my transcripts attached.
"...and that we stated that we do not refund an order without a failed transcript." - Where do you see this in email communication from pass-guaranteed.com to me?
"We are not refunding this order because we have had great feedback with regards to the 70-292 and 70-296." - This is the reason I was given for not receiving a refund.
So since pass-guaranteed.com clearly received my failed transcripts a month ago, why did it take so much of an effort of bad-mouthing you guys to get my refund?
Don
On Wed, Apr 30, 2008 at 9:55 AM, <techsupport@pass-guaranteed.com> wrote:
Hi Don,
We have refunded your purchase for the 70-292 and 70-296 practice exams. Please
allow 5 to 10 business days for the refund to appear on your credit card
statement. You should also receive an email stating that your refund has been
processed.
Looking over this email, you have stated that you purchased our product before
and you were happy with our product(s). I would like to remind you that we did
not receive your failed transcripts and that we stated that we do not refund an
order without a failed transcript. We stated that we will not refund this
purchase because of the errors you stated that were in our practice exams(s)
which you have not pointed out, and we stated that we will send your comments to
our authors in which we have sent them to our authors. We stated we are not
refunding this purchase do to the comments you made about our practice exams in
which you did not identify on the practice exams of where those errors where.
Even though you stated you provided your failed transcripts. We did not receive
any failed transcripts until yesterday. There was a misunderstanding here, we
also did state not to make any false comments with regards to our company
because we did not receive any failed transcripts from you. If we have received
them, then there wouldn't have been an issue.
We take customer satisification seriously. I would like to offer you two free
practice exams for the inconvience. Please reply back to this email if you are
interested in any two practice exam(s). I would like to once again apologize
for any inconvience this has made for you. Thank you.
Regards,
Gary Margrave
President
-----Original Message-----
From: Me
Sent: Tuesday, April 29, 2008 6:23pm
To:
techsupport@pass-guaranteed.com
Subject: Re: Please refund
On Tue, Apr 29, 2008 at 2:16 PM, <techsupport@pass-guaranteed.com> wrote:
Hi Don,
Can you please reply back to this email with your failed transcripts. Thank you.
Regards,
Michael. S
-----Original Message-----
From: Don Baham <donw@bahamfamily.com>
Sent: Tuesday, April 29, 2008 4:46pm
To:
techsupport@pass-guaranteed.com
Subject: Re: Please refund
Your latest two message are a bit confusing...I didn't purchase a 70-291 Study guide, and I already emailed my failed transcripts twice.
False statements? Please explain.
Don
On Tue, Apr 29, 2008 at 1:35 PM, <techsupport@pass-guaranteed.com> wrote:
Dear Don,
I have read your post, you did not provide any failed transcripts in which you
state you did. If so, please reply back to this email with your failed
transcripts for the 70-292 and 70-296 practice exams. According to our guarantee
policy, if you fail your exam once within 180 days after purchase, you will be
refunded. You have made false statements in which we are now looking into.